Neosensory

Frequently Asked Questions 11

• How does the Tinnitus Program work?
• How long do I need to do the Tinnitus Program to experience the benefits?
• What is the return policy?
• Buzz sizing: which is right for me?
• When will my Neosensory Buzz arrive?
• How does my brain adjust to the vibrations? Is there anything I can do to speed up the process?
• Is my Buzz waterproof?
• Is there a phone app that controls my Buzz? Do I need to use it?
• My Buzz won't turn on
• Will Buzz help me with speech comprehension?

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Product 8

• Is my Buzz waterproof?
• Buzz sizing: Which is right for me?
• Does Buzz come in different colors?
• Of what material is Neosensory Buzz made?
• Do the straps detach?
• How do I clean Buzz?
• Neosensory Buzz Voluntary Product Accessibility Template (VPAT)
• Buzz Software Updates

Tinnitus Program 3

• How does the Tinnitus Program work?
• How long do I need to do the Tinnitus Program to experience the benefits?
• What if I’m not satisfied with Neosensory's Tinnitus Program?

Pricing 3

• What is the return policy for Buzz?
• If I choose the Buzz subscription, what happens at the end of the two years?
• I see I would get more support if you choose the subscription option. Would I get any support with the full-price option?

Is Buzz right for me? 6

• How does my brain adjust to the vibrations? Is there anything I can do to speed up the process?
• Will Buzz help me with speech comprehension?
• What does Buzz do when two sounds happen at the same time?
• Will Buzz help me with lip reading?
• Will Buzz filter out background noise?
• What triggers a vibration from Buzz? How far away can sounds be and still trigger a vibration?

Orders and Shipping 3

• When will my Neosensory Buzz arrive?
• How do I update my shipping information?
• What countries are you currently shipping to?

Getting Started 0

Buzz Companion App 0

Getting to Know Buzz 9

• My Buzz won't turn on
• What’s the difference between my Buzz’s microphone sensitivity and vibration level? How do I adjust these?
• What do the lights mean?
• Can I adjust how sensitively Buzz picks up on sounds?
• How can I make the motors vibrate more strongly or less strongly?
• Does Buzz indicate when I turn it on or off?
• My Buzz isn’t picking up sounds
• My Buzz is flashing purple lights. What does this mean?
• Why does Buzz feel different on my left wrist compared to my right wrist?

Battery 4

• How long does Buzz last on one charge?
• How long does it take to fully charge my Buzz?
• How do I charge Buzz? And how do I know if Buzz is connected/charging?
• How can I check the battery level? Will my Buzz let me know if it is about to die?

Using the Neosensory app 14

• Is there a phone app that controls my Buzz? Do I need to use it?
• How do I connect Buzz to my phone?
• Does Buzz connect with Spotify or iTunes to vibrate for music?
• Does my Buzz stay connected to the app or do I have to connect it every time I open the app?
• How do I update my Buzz software?
• Does the app allow me to customize more things about Buzz?
• What are the different listening modes?
• How do I log into the app?
• Do I have to go into the app to change modes?
• Why won’t my Neosensory Buzz connect to the app?

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