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Is my Buzz waterproof?
Buzz sizing: Which is right for me?
Of what material is Neosensory Buzz made?
How do I clean Buzz?
Neosensory Buzz Voluntary Product Accessibility Template (VPAT)
Buzz Software Updates
How long do I need to do the Tinnitus Program to experience the benefits?
What if I’m not satisfied with Neosensory's Tinnitus Program?
How does the Duo program work?
How long does the program last? Is two months enough or should I keep the band forever?
What is the return policy?
Will my insurance pay for this? Do you have a CPT code for my insurance? Will this be covered by my HSA?
Is the Duo program designed to help all types of tinnitus?
Can I use this tinnitus program if I have moderate or severe hearing loss?
Does the program help other medical conditions beyond tinnitus (ADHD, acoustic neuroma..)?
What is the return policy for Buzz?
If I choose the Buzz subscription, what happens at the end of the two years?
Is Buzz right for me?
How does my brain adjust to the vibrations? Is there anything I can do to speed up the process?
Will Buzz help me with speech comprehension?
What does Buzz do when two sounds happen at the same time?
Will Buzz help me with lip reading?
Will Buzz filter out background noise?
What triggers a vibration from Buzz? How far away can sounds be and still trigger a vibration?
Orders and Shipping
When will my Neosensory Buzz arrive?
How do I update my shipping information?
What countries are you currently shipping to?
Getting to Know Buzz
My Buzz won't turn on
What’s the difference between my Buzz’s microphone sensitivity and vibration level? How do I adjust these?
What do the lights mean?
Can I adjust how sensitively Buzz picks up on sounds?
How can I make the motors vibrate more strongly or less strongly?
Does Buzz indicate when I turn it on or off?
My Buzz isn’t picking up sounds
My Buzz is flashing purple lights. What does this mean?
Why does Buzz feel different on my left wrist compared to my right wrist?
How long does Buzz last on one charge?
How long does it take to fully charge my Buzz?
How do I charge Buzz? And how do I know if Buzz is connected/charging?
How can I check the battery level? Will my Buzz let me know if it is about to die?
Using the Neosensory app
Is there a phone app that controls my Buzz? Do I need to use it?
How do I connect Buzz to my phone?
Does Buzz connect with Spotify or iTunes to vibrate for music?
Does my Buzz stay connected to the app or do I have to connect it every time I open the app?
How do I update my Buzz software?
Does the app allow me to customize more things about Buzz?
What are the different listening modes?
How do I log into the app?
Do I have to go into the app to change modes?
Why won’t my Neosensory Buzz connect to the app?
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