If your Neosensory Buzz won’t connect to the app, make sure:

  • Your Buzz is turned on

  • Your phone bluetooth is turned on

  • Your Buzz is charged and not currently charging or plugged in

  • Try removing Buzz from bluetooth system settings

  • Make sure other paired phones have bluetooth disabled


If the steps above still do not work:

  • Try removing Buzz from bluetooth system settings

  • Make sure other paired phones have bluetooth disabled


For more information on charging your Buzz, visit our Battery FAQ section here. For help with connecting your Buzz, visit our Neosensory App FAQ section here.